Frequently Asked Questions
Everything you need to know about enhancing your living space with Brilliant Trade.
What is the typical shipping time for furniture and home decor?
Most orders are processed within 1-2 business days. Standard shipping typically takes 5-7 business days, though larger furniture items requiring freight may take 10-14 business days.
Do you offer international shipping for your home products?
Currently, Brilliant Trade ships to the contiguous United States, Canada, and select European countries. Shipping rates and delivery times vary based on the destination.
What is your return policy if I am not satisfied with my purchase?
We offer a 30-day return policy for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return.
How can I track the status of my home decor order?
Once your order has shipped, you will receive an email containing a tracking number and a link to our carrier's website to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm for larger purchases.
Are your wood products sustainably sourced?
Yes, Brilliant Trade is committed to sustainability. We partner with manufacturers who use FSC-certified timber and eco-friendly finishes to ensure high quality with low environmental impact.